.NET Application/Technical Support Lead

Must Have Skills:
• .NET Core and .NET Framework 4.5+ - 10+ years
• Angular and/or Angular JS – 5+ years
• Production Support
• Entity Framework - 5 years
• Azure DevOps and Portal Resources (Cosmos DB, Service Bus, Azure Functions, Azure Key Vault)- CI/CD - 3 years

Responsibilities
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
Requirements and skills:
• 10+ years of experience in delivering IT solutions in an enterprise digital landscape
• Hands-on experience in .NET and at 6 least years in building web applications using one or more JavaScript frameworks.
• Strong analytical and communication skills in identifying the root cause of the problem and producing the solution to resolve the issue in a time-bound environment.
• Strong experience of working within a multivendor ecosystem.
• Applied knowledge of Continuous Integration and Continuous Delivery (CI/CD) and best practices
• Extensive experience in working with the offshore and onshore delivery model.
• Provide technical leadership role during the full software development life cycle, from conception, architecture, design, implementation and testing through to documentation, delivery, and maintenance.
• Provide and/or review and approve effort estimates, technical recommendations, and proposed solutions based on technical and business requirements.
• Good knowledge of Design Patterns, Code first approach, Entity Framework and SOLID principle.
• Solutioning using Azure Portal resources
• Ability to quickly assess and drive issues to closure to minimize production issue impact.
• Experience working in a high pressure environment with a high degree of availability expectation.
• Articulate and express ideas or issues in a non-technical verbiage
• Experience leading a team of individuals and enable them to contribute independently.
• Experience working in a production support environment is a plus
• Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/ DB/Multiple External environments
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Any open source or similar technologies is a plus
Should have:
• Experience in designing and developing distributed applications based on Microsoft Technologies.
• Experience in versioning, content negotiation, deployment and distribution of application and source code.
• Common professional knowledge of technology/platform skills, fully versed in all solutions within their management area.
• Able to actively participate in technical discussions with SMEs of their equivalent level and drive solutions with clients.
• Experience with Agile Scrum development
• Knowledge of hosting container-based applications in Azure or working experience in AWS hosting containerized applications.